General Terms and Conditions

General Terms and Conditions


AGE REQUIREMENT: Minimum age for Groups A, B, C is 23 years.

PAYMENT METHOD: For all groups a valid Credit Card accepted by Firefly, must be shown for all necessary pre-authorization amounts as well as pre-payments and settlement of final rental charges.

GRACE PERIOD: At the end of the agreed rental period, Supplier allows a grace period of 29 minutes free of charge after which the customer will be charged with a minimum of one full day rental.

DRIVING LICENSE: A valid driving license held for at least one (1) year is required.

TRAFFIC FINES: All fines resulting from the driver's misconduct are born solely by the renter. If the renter fails to pay them, Firefly will pay them and will charge the customer with the full amount of traffic fine plus the Incident Administration Fee, 20€ per case, in order to cover all administration expenses.

EARLY RETURN / EXTENSION OF RENTAL: No refund for any unused voucher value/rental days. Ongoing rental extension should be arranged with Firefly Bulgaria at least 48 hours before the intended/reserved rental expiry, to be charged as per valid retail tariff.

CANCELLATION / NO SHOW FEE: In case a customer failed either to show up or to cancel at last 24 hours prior to pick up, Firefly has the right to charge client for a Late Cancelation / Non Show Fee equal to 1 Days charge or €30, whichever is higher. A Non Show is effective if the customer hasn’t collected the vehicle within one (1) hour of the booked time/date, unless there is a travel delay (given that a flight number and/or travel details have been provided prior to the car pick up)..

THIRD PARTY LIABILITY: All Covers the rented vehicle for claims from property damage up to 1,000,000€ and third party personal injury or death up to 5,000,000€ per case, to the amounts specified by Bulgarian Law.

COLLISION DAMAGE WAIVER (CDW)/SCDW): The renter's liability for damages to Firefly vehicle can be reduced as per Rental Agreement's term and conditions, to a minimum charge of €800 euros for groups A, B €1,100 for group Cby paying on additional daily fee of  €14 and €21 respectively.

The renter may reduce the above liability to a minimum charge of €275 for Groups A, B and 375€ for group C  by purchasing the additional daily coverage (SCDW), by paying additionally €9 and  €13 per day respectively..

THEFT PROTECTION (TP): For a charge of €8 per day for groups A,B and €11 for group C Theft Protection can be obtained, to reduce the liability of driver in case of theft to: 800€ for Groups A, B, and 1,100€ for group C.

Collisions Damage Waiver and theft protection do not cover damages of the underside body of the vehicle, tires and rims, theft of rims covers, radio/CD players, registration documents, key with alarm remote control and theft of any personal luggage. Collision Damage Waiver and Theft Protection do not cover any damage or theft if he/she violates the conditions for use the vehicle or shall have operated the vehicle in contradiction with the rental agreement and/or the legal provisions. Super Collision Damage Waiver (SCDW) Can be accepted only after acceptance of Collision Damage Waiver (CDW) Liability may in no case be restricted or cancelled at partial theft, loss of parts, accessories. documents, at damage to tires and any other part on the undercarriage of the vehicle.

PERSONAL ACCIDENT COVERAGE (PAC): For a charge of €7 per day, Personal Accident Insu¬rance can be obtained. This insurance covers the driver and each passenger or medical expenses up to €2.000 and loss of life or total/partial permanent disablement by €20.000 and €10.000 respectively. Aggregate indemnity per accident limited to €40.000.

INCIDENT ADMINISTRATION FEE (IAF): In case of an accident due to the Renter's liability, Renter has the obligation to pay to Firefly a non-refundable fee of €20 to cover the administration expenses.

FUEL POLICY: For rental durations of 1-2 days, the customer should return the car with the same quantity of fuel as shown at the time of pickup. In the event that the customer returns it with less quantity, the customer will be charged the value of the missing fuel. Additionally, a Refueling Service Charge will be applied, which today is €20.

For rental durations of three (3) days or more, the customer is required to prepay the cost of the quantity of fuel which is in the tank of the rented car at the pickup time. Upon returning the car –and only at this time– the customer may ask to be refunded with the value of the fuel in the tank at that time. In this instance, if the quantity of fuel in the tank is less than the one the customer has prepaid, then the Refuelling Service Charge will be applied, which today is €20. Any refund due will be processed through customer's credit/debit card.

The price per litre of fuel used is the average fuel price for the area where the car was rented. The Refueling Service Charge is €20, while Firefly reserves the right to change it in the future without prior notice. Any fuel refunds, disputes etc. must be resolved with Firefly staff at the time of the vehicle’s return. Firefly will not consider any disputes once the final invoice has been issued. A fuel policy leaflet is available on all Firefly Desks in five languages.


WINDSCREEN PROTECTION: The renters liability for damage on the windscreen of the car can be reduced, as per Rental Agreement's Terms & Conditions, to 0€, by accepting a payment of €5/day.

AIRPORT SERVICE CHARGE (ASC): 10% of the rental agreement value, but at least €18 per rental starting at the airport location.

NIGHT DELIVERY / COLLECTION: Out of hours collection or delivery is charged €40.

ONE WAY RENTALS: Applicable between Firefly locations in Bulgaria at €0.50 per klm . Fixed charges from Sofia: to Bourgas/Sunny Beach -€140, to Varna - €120; from Varna: to Bourgas/Sunny Beach – €70.

ADDITIONAL DRIVER CHARGE: A charge of €7 euros per day has to be paid for each additional driver.

BABY/CHILD SEATS:Available on request with a daily charge of €4.

GPS: Available on request with a daily charge of €9.

SNOW CHAINS: Available on request with a daily charge of €4.

VIGNETTE TAX: Rentals are subject to a charge of €1.50 per rental day for vignette tax.

ROAD ASSISTANCE: Road assistance is not included in the rates. 24 hours Road Assistance cover can be obtained by the customers locally at a fee of 5€ per rental. If customers do not wish to obtain the service, Firefly will still provide the 24h Road Assistance Service if required, at fixed fee of €25 per case.

FLEET AVAILABILITY: The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type. 

TAXES: All rates and charges are subjected to 20% VAT.