General Terms and Conditions


General Terms and Conditions



AGE REQUIREMENT: Minimum age required is 23 for groups В and C.

PAYMENT METHOD: For all groups a valid Credit Card accepted by The Company, must be shown for all necessary pre-authorization amounts as well as pre-payments and settlement of final rental charges.

DRIVING LICENSE: A valid driving license held for at least one year is required from the driver.

GRACE PERIOD: At the end of the agreed rental period, the Company allows a grace period of 29 minutes free of charge after which, the renter will be charged with a minimum of one full day rental.

TRAFFIC FINES: All fines resulting from the drivers conduct are born solely by the renter.

THIRD PARTY LIABILITY: The rented vehicle is covered for third party liability in accordance with the Bulgarian law and a copy of the document is available in the car for inspection.

LIABILITY OF THE RENTER: In case of damage or loss of the rented car or part of it, as well as in case of fire, breakage of glass or theft, the Renter or any additional authorized drivers are fully liable.

COLLISION DAMAGE WAIVER (CDW-SCDW): The renter's liability for damages to FIRE FLY vehicle can be reduced as per Rental Agreement's term and conditions, to a minimum charge of €500 euros for groups В and C by paying on additional daily fee as: groups В and C - €15.

The Renter may reduce the above liability to a minimum charge of €100 for groups В and C by purchasing the additional daily coverage of €7 (SCDW).

THEFT PROTECTION (TP): For a change of €8 per day for groups В and C Theft Protection can be obtained. This coverage relieves the Renter from all financial responsibility for loss or damage to the FIREFLY vehicle by the following thefts according to the conditions of our rental agreement.

Collisions Damage Waiver and theft protection do not cover damages of the underside body of the vehicle, tires and rims, theft of rims covers, radio/CD players, registration documents, key with alarm remote control and theft of any personal luggage. Collision Damage Waiver and Theft Protection do not cover any damage or theft if he/she violates the conditions for use the vehicle or shall have operated the vehicle in contradiction with the rental agreement and/or the legal provisions.

Super Collision Damage Waiver (SCDW) can be accepted only after acceptance of Collision Damage Waiver (CDW) Liability may in no case be restricted or cancelled at partial theft, loss of parts, accessories. Documents, at damage to tires and any other part on the undercarriage of the vehicle.

PERSONAL ACCIDENT COVERAGE (PAC):  For a charge of €6 per day, Personal Accident Insurance can be obtained. This insurance covers the driver and each passenger or medical expenses up to €2.000 and loss of life or total/partial permanent disablement by €20.000 and €10.000 respectively. Aggregate indemnity per accident limited to €40.000.

INCIDENT ADMINISTRATION FEE (IAF): In case of an accident due to the Renter's liability, Renter has the obligation to pay to the Company a non-refundable fee of €15 to cover the administration expenses.

ADDITIONAL DRIVER/S: A charge of €4 euros per day has to be paid for each additional driver.

AIRPORT CHARGE (ASC): 10% of the rental agreement value, but at least €18 per rental starting at the airport location.

VIGNETTE TAX: Rentals are subject to a charge of €1.50 per rental day for vignette tax.

GASOLINE PRE-PAYMENT POLICY: The renter is required to prepay the fuel in the tank of the vehicle and to return it empty

REFUELLING SERVICE CHARGE: €15.

BABY/CHILD SEATS: Available on request with a daily charge of €4.

GPS: Available on request with a daily charge of €9.

SNOW TYRES: Snow tyres are available in Bulgaria from all locations and for all vehicle groups. The additional fee is €5 per day with a maximum per month and per rental of €90.

SNOW CHAINS: Available on request with a daily charge of €4.

AFTER HOURS CHARGE: For rentals out of the working hours of the location the charges are: to 2 hours – €23 euros, more than 2 hours - €29.

COLLECTION/DELIVERY CHARGES: Every collection or delivery which does not take place at a FIREFLY location shall be charged €10 (city rate). For outside limits the charge is 0.50 euros per km.

ONE WAY RENTALS: Applicable between FIREFLY locations in Bulgaria at €0.50 per km. Fixed charges: from Sofia to Plovdiv - €40, to Bourgas/Sunny Beach - €90, to Varna - €120; from Varna to Bourgas/Sunny Beach – €40; Varna to Plovdiv – €90; Bourgas/Sunny Beach to Plovdiv €70.

ACROSS THE BORDER RENTALS: A FIREFLY vehicle might be allowed to travel abroad under special conditions. Ask at time of reservation. .

FLEET AVAILABILITY: The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.

NO SHOW FEE: The required vehicle will be reserved. If it is not rented within 1 hour from the pickup time and date, the Company reserves the right to charge a No Show Fee. This fee will be €40.

TAXES: All rates and charges are subjected to 20% VAT.